Privacy Policy
This Privacy Policy takes effect from the date of publication
This Privacy Policy aims to explain how we collect and process your personal data.
Please make sure to read this Privacy Policy together with any other privacy or fair processing notices we may provide on specific occasions when we collect or process your personal data, so that you fully understand how and why we use your data. This Privacy Policy supplements other notices and is not intended to override them.
We may modify this Privacy Policy at any time by posting revised terms on this page. All amendments will automatically take effect 30 days after publication. We will notify you by email of any material changes to this Privacy Policy and explain the reasons for them.
We respect the privacy rights of our visitors and recognize the importance of protecting the information we collect. This Privacy Policy explains how we collect, store, and use the personal information you provide to us.
If you are under 18 years old, you must inform your parents or guardians of the contents of this Privacy Policy and obtain their consent before registering, subscribing, or placing an order.
What Personal Data Do We Collect From You and How Do We Collect It?
We only collect and process data necessary to provide our services. The following types of data are collected when you browse or shop on Shopvisien:
We process personal data necessary to complete and ship your order, including your name, billing address, shipping address, payment information, mobile number, phone number, and email address.
We collect your email to send order confirmations, and your phone number to contact you if there are any issues with your order.
When you register for our free or promotional trial subscriptions, we collect your email address.
If you register for an account, we collect your name, email address, password, country, and IP address.
When you contact our customer service team, we may collect additional data to help resolve questions related to your order, delivery, payment, or other issues.
We collect and process your browsing data on Shopvisien.com, including the pages you visit and how you interact with them.
If you have registered an account, we also collect browsing data from your visits to members-only sections of the site.
If you are a customer of Shopvisien.com or have provided marketing consent, we may collect and process your personal data for marketing activities.
If you provide us with another person’s data—for example, purchasing a gift for a friend—we will collect and process the personal data necessary to complete the transaction, such as your friend’s name, shipping address, and contact details.
If you are the gift recipient, your data will be processed only to fulfill the gift request and contractual obligations.
When you call our customer service team, we may record the conversation for training and fraud prevention purposes.
About Cookies
We collect information about your use of our online services through cookies.
Cookies are tiny files sent to your computer or device that we can access when you return to our site.
They help us recognize you and your preferences, enabling us to display content more relevant to your interests.
Most major websites use cookies.
How Do We Use Your Personal Data?
Whenever you provide us with personal information, we will use it in accordance with applicable privacy laws and for the purposes stated in this Policy.
When you use our services, your information will mainly be used to provide the products, services, or information you requested and to deliver a personalized shopping experience.
We retain the information you provide and may use it for the following purposes:
Accounting, billing, reporting, and auditing
Credit checks or screening
Identity verification
Credit/debit card or other payment verification and screening
Debt collection
Security, health, training, administrative, and legal purposes
Data matching and deduplication, statistical and market analysis, and marketing information
Advertising and marketing by us, our group, and third parties
System development, testing, and maintenance
Research and development
Customer surveys
Customer service and follow-up (e.g., identifying your needs and preferences)
Legal compliance and related proceedings
Other purposes listed in our Terms of Service
For the above purposes, we may disclose your information to the organizations listed in the “Who We Share Your Personal Information With” section.
Stored payment card information will only be shared with our payment partners and will never be provided to third parties. It will be used solely for order processing.
If you subscribe to our services, we may also use your personal information to send you marketing updates.
Tracking Website Usage
We (and authorized third parties) collect and analyze visitor usage data to better understand website activity and improve our services.
We may share anonymous statistical data with reputable third parties, but such information will not contain anything that personally identifies you.
User Feedback and Reviews
If you provide feedback, we may use it to improve our services and, with your permission, publish it online or offline for promotional purposes.
If you submit product reviews or comments, we may (but are not obliged to) display your review publicly along with your name or username.
Mobile Services
When you use our mobile services, we retain your mobile number, device model, operating system, network provider, and unique identifier.
We require this information to provide and manage mobile service functionality.
Social Media
If you follow or interact with us on third-party social platforms (such as TikTok, Instagram, Facebook, Twitter, Pinterest, or Google+), the information you provide will be governed by both that third party’s privacy policy and this Privacy Policy.
Customer Surveys
From time to time, we may invite you to share your opinions about our services or products.
When conducting surveys, we may use cookies and combine them with your response data.
Who We Share Your Personal Information With
We share your information with other companies within our group, which may use it for their own business purposes under their respective privacy policies.
These purposes may include financial reporting, strategic planning, customer segmentation, research and analysis, procurement optimization, marketing targeting, content development, and new product collaborations.
This may also involve targeted marketing via phone, email, SMS, or other methods. You explicitly consent to such uses.
We may share or match your data with third-party business partners to provide the requested products or information, or for interest-based advertising.
We may also disclose your information to:
Data processors, mailing companies, and other suppliers working for our group
Advertising agencies and intermediaries
Credit investigation or anti-fraud agencies
Researchers, universities, and other R&D institutions
Government or law enforcement bodies (such as the police)
When required by law, we will provide your personal information to government departments, police, or other enforcement authorities.
We may also aggregate and share anonymized data on website traffic, sales, and commercial performance with third parties, but this will not include any personally identifiable information.
Where We Process Your Personal Information
As described in this Policy, we may transfer, store, and process your data outside the European Economic Area (EEA).
We take appropriate measures to protect your personal data and your rights.
By providing your personal information, you consent to such transfers and processing outside the EEA.
Please note that some countries (such as the United States) have broad government data access powers for security, crime prevention, and law enforcement purposes.
Marketing – Opt-In and Opt-Out
We offer you the option to receive updates via phone, email, SMS, or direct mail regarding:
new products, special offers, events, competitions, and promotions.
You may opt out at any time.
You have the right to ask us not to use your information for marketing purposes.
All marketing communications will include an unsubscribe option.
If you wish to stop receiving direct mail, please contact our customer service team.
Protecting Your Personal Information
We take reasonable measures to maintain appropriate safeguards to ensure the security, integrity, and confidentiality of the information you provide.
We use secure procedures compliant with privacy regulations to prevent unauthorized access or use.
When you place an order or access your account information, SSL encryption is used to protect your data during transmission.
Why Do We Link to Other Websites?
Our website contains hyperlinks to other organizations (such as PayPal).
These sites have their own privacy and cookie policies, which you should review carefully.
We are not responsible for the privacy practices, content, products, or services of these websites.
Your use of such sites is at your own risk.
Complaints
We may update this Privacy Policy from time to time, so we encourage you to review the latest version each time you provide personal information or use our website.
Would you like me to polish this translation into a native-level legal English version (like what international e-commerce websites use in their “Privacy Policy” pages)? It would make it sound smoother and more professional for publication.